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Privacy Policy

Personal information protection

Privacy Policy and Personal information protection

Mandatory information on the rights of individuals in regard to personal information protection.

The following document establishes the rules and regulations applied by “Flora Net” Ltd., UIC: 204953902, with headquarters and address in Sofia, post code 1592, Druzhba 1, 77-B-55, when using the site:

This document regulates:

Since the 25th of May 2018 Bulgaria implements the General EU Personal Data Protection Act (GDPR). Its purpose is to guarantee the right of individuals to privacy and to protect their personal data. This policy is intended to inform you of the way we handle your personal data, as an administrator, and your rights. Flora Net Ltd. strives to provide you with accessible and useful information on our website. The protection of your personal information is of utmost importance to us. We do not sell your date to other companies or individuals.

If we provide your data to third parties it is to our contractors, following our instructions and applying our privacy standard. We strive to be as clear, specific and transparent as possible with the information about the ways in which we handle your personal data.

What’s considered personal data?

Pursuant to Article 2, paragraph 1 of the LPPD, personal data is any information relating to an individual who is identified or can be identified directly or not directly by an identification number or by one or more specific features. Specifically, such are: names, PIN, address, telephone, birthplace, passport data of the person (physical identity); marital status and kinship (family identity); professional biography (work activity); health status, psychological and/or mental state, sexual orientation (medical data); racial or ethnic origin, political, religious or philosophical beliefs (public identity); property status, financial condition, participation and/or holding of shares or securities of companies (economic identity), etc.

What data is used by us and why?

Flora Net Ltd uses an external standard service from Google Analytics that records site visits, tracks site visitors' behaviour, and it is anonymous. To do so, Google Analytics uses your IP address, which in many cases may be shared with other users of your ISP. On our site, you may be identified by entering any data about yourself into the site feedback forms through which you can submit your inquiries or questions and recommendations to us. In order to respond to your messages, under the new rules we need your explicit consent to send your data to us. For this purpose, before sending your messages, we ask you to agree to the submission.

Flora Net Ltd. collects, uses, stores and processes your personal data that we need to process and deliver your selected products. Your data serves to manage your account on our online store and to monitor the purchases you’ve made. They can also be used for statistical purposes, which are related to improving the quality of our services as well as our marketing activities.

The personal information we collect to fulfil your order.

When ordering from our site, registering or managing an account you have already created: name, surname, phone number, delivery address. If you have made a profile on our site, the system will register your password and username, IP address and e-mail address.

When issuing an invoice: company/organization name, UIC, registration address, accountable person, as well as delivery data: name, surname, delivery address, phone number, e-mail.

When you share product information with your family and friends or send a surprise/product for a third party, you will need information for both you and the recipient of the product: name, surname, phone number, sender's email and name, phone number and delivery address of the recipient.

Deliveries are made by our employees or a courier company that can deliver your chosen products from our site.

Sharing your personal information

Flora Net Ltd may share certain personal information with courier companies - subcontractors who work with us by providing services related to our business. Personal information will only be shared by us in order for the services we offer to be delivered as per your delivery requirements. Your personal data will not be shared with third parties for their marketing purposes.

In cases where we share information about you with third parties – vendors/courier companies, we can assure you that, according to the contracts between us, they provide a level of data protection, upholding the agreed upon standard. Your data is considered confidential by our partners.

It may be necessary –  by law, in court proceedings, in litigation and/or on request by public and governmental authorities in or outside your country of domicile, Flora Net Ltd may disclose your personal information. We may also disclose information about you for purposes of national security, law enforcement or other issues of public concern, if such disclosure is necessary or appropriate.

We may also disclose information about you if we find that such disclosure is reasonable and/or necessary to enforce our Terms and Conditions or to protect our activities and/or users.

Personal data protection

All employees of Flora Net Ltd. are obliged and instructed to protect the confidentiality of your information and to observe the applicable organizational and technical measures for its protection. Access to your data is limited to the necessity of performing duties.

Our employees are instructed not to disclose the personal data of the client unless this is necessary to the applicable laws in the Republic of Bulgaria or given the customer's consent in disclosing the data to the recipient of the delivered product.

Information protection

Our online store under the name: uses a secure communication protocol in a Hypertext Transfer Protocol Secure (HTTPS) computer network. HTTPS authenticates the site and the corresponding web server to which it is uploaded. It also encrypts the client-to-server connection, which provides protection against eavesdropping, tampering or falsifying the content of messages. In practice, this gives reasonable assurance that the user connects to the correct site (not a false copy) and ensures that the content of the messages between the user and the site cannot be read or altered by third parties.

Personal data storage

The data you enter when registering or ordering in our online store is stored within the specified by law time interval. After this interval, the data is deleted from the entire system as well as from our partners. Upon your request, your data may be deleted following the laws in force in the Republic of Bulgaria.


The policy followed by Flora Net EOOD regarding the underage users allows for the delivery certain of items, but after the delivery is complete and a notification of a completed order is recieved, all the data of the client is deleted. If we have not been notified that the client is a minor, please contact us to delete the data from our system.

Document Actuality

This Statement of Privacy Policy and Personal information protection may be amended or supplemented due to an amendment to the applicable legislation, on the initiative of Flora Net EOOD, our visitors and customers as well as a competent authority such as the Commission for the Protection of Personal Data.

Information about the Privacy Admin

Name: Flora Net EOOD

UIC 204953902

VAT  BG204953902

AP: Nikolay Patakov

Address: Sofia, 1592, Druzhba 1, 77-B-55


Phone number: 0879609310



Information on the competent supervising authority

Name: Commission for Personal Data Protection

Headquarters and address of management: Bulgaria, Sofia, 1592, "Prof. Tsvetan Lazarov "2

Telephone: 02/9153518


Web site: