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Terms & Conditions


General terms

General terms of use for the online shop

By confirming an order from you declare that you agree to the general terms and conditions for products sold by Flora Net Ltd.

1. Liabilities and additional payments.

1.1. Upon purchase of Flora Net Ltd products displayed on, you are obliged to pay Flora Net Ltd the value shown on the product page, the amount is final, and no additional charges can be applied.

1.2. All prices on are final in Bulgarian Lev (BGN) and VAT is included. No additional shipping charges are added. When paying with another currency, all costs associated with the conversion to BNG are at your own expense.

2. Terms for receiving goods.

 2.1. Deliveries of orders for Sofia are made by personal couriers everyday between 8am and 10pm.

2.2. Deliveries of orders for all other locations in Bulgaria are carried out thanks to a well-established partner network of florists throughout Bulgaria everyday between 8am and 8pm.

2.3. Flora Net Ltd is not responsible for delays in deliveries due to natural disasters, incorrect delivery data submitted by the customer.

2.4. It is a necessary condition for you to provide true, complete and accurate information about the recipient's address, as well as a valid contact number for the recipient and yourself.

2.5. In case the recipient is absent at the specified address within the agreed upon time, the shipment may be delivered to a colleague, relative or reception. If it is not possible to deliver the shipment by one of the methods listed above or to establish any connection with the recipient, the shipment will be delivered after contact with the recipient is made or upon receiving additional details from the sender.

3. Terms of ordering from the site.

3.1. To order goods and products from the pages of you do not have to pre-register. You need to provide a valid e-mail address and contact phone number, as well as your three names and PIN for issuing an invoice to an individual or company, and registration information for issuing a company invoice. This information will not be shared with third parties but can be provided to the authorities subject to a legal requirement.

E-mail addresses can be used to notify changes to the functionality of the site, major changes in the product range, or administrative messaging. In case you wish to terminate the receipt of such information from Flora Net Ltd., you may send a message of refusal to:

3.2. In the process of purchasing or by contacting you, the team at can obtain your personal data. With the intention of a good practice, and in order to protect them, we do not keep a database of them except for those included in purchase documents as required by current legislation of the Republic of Bulgaria.

3.3. The team at does its best to make the page work as smooth as possible but is not responsible for missing access to it temporarily or permanently. Getting your access disabled to the page may result in the failure to submit or complete orders.

3.4. Issues with performing some of the page features are possible. If you feel that you have experienced an error in any of your actions on the site, you can let us know by calling 0879 60 93 10.

3.3. In the event of problems or errors occurring in the performance some of the features of the pages at, you can let us know by calling  0879 60 93  10.

4. Consumer complaints

4.1. According to the ZET and CPA, you have the right to return the received goods within 7 days of receipt, and the full amount paid by you will be refunded, except for the transport costs and the costs associated with the method of payment. Your obligations with regard to the cited laws require you to take care of the flawless commercial appearance and packaging (packaging, accessories, instructions) of the purchased item.

4.2. Consumer complaints of products are also admissible where the defects have occurred prior to the conclusion of the purchase contract or have arisen as a result of the actions of the Flora Net EOOD team.

5. Change or Cancel

5.1. You may change or cancel your order at least 4 hours before the delivery interval.

5.2. Cancellation of your order only occurs by sending you an email to , which must contain your order number. You can contact us by calling 0879 60 93 10 to check the status of your order if you have any doubts that your cancellation notice has not been received.

5.3. Flora Net Ltd guarantees reimbursement of the amount you have paid within 72 hours, depending on the method of payment.

6. Site materials

6.1. All articles and other materials posted on the pages of are subject to copyright under the Copyright Law of the Republic of Bulgaria and belong to Flora Net EOOD.

6.3. The photos of all Flora Net EOOD products in the online store at are copyrighted and therefore cannot be distributed, copied and/or published without the express permission of the authors of the site.

7. Items and their description

7.1. All photos of Flora Net EOOD, published in the online store at, serve as an example product description. The product you ordered will be as close as possible to the image you see on your order.

7.2. All the components of the articles so captured and displayed on could be replaced by others similar to those shown, provided there are a shortage of our current inventory, in which case you will be notified promptly by our team.

8. Change of Terms

Flora Net Ltd reserves the right to modify or replace these General Terms and Conditions of use as any change or replacement becomes effective for parties to a sale agreement entered prior to the change or replacement of the General Terms and Conditions at the time the new General Terms and Conditions are published on the web site at By continuing to use the site after changing or replacing the terms and conditions, you agree with them in their new form.

Owner of the e-shop

Flora Net EOOD

UIC 204953902

VAT on VAT BG204953902

AP: Nikolay Patakov

Address: Sofia, 1592, Druzhba 1, 77-B-55

Phone number: 0879609310